PlayCroco 24/7 Live Online Casino Support

Contact our online casino support team via live chat 24/7 or send us an email through [email protected] - Our team is available 24/7 to help and assist you with any issues or questions. We're here to provide you the best online gambling experience!


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Our email is:
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Lobby Jackpot is a thrilling feature that gives players the chance to hit the jackpot while enjoying their favourite casino games. Available on both mobile and desktop devices, it offers an extra layer of excitement and the opportunity for big wins. This feature is exclusively available to PlayCroco members, making it a fun and unique way to experience the casino.

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You can request a withdrawal of your winnings at any point via the Cashier section. We also offer different withdrawal methods to make things easier for you!

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At PlayCroco online casino we offer 2 Welcome Bonuses:

Welcome Bonus #1: Code: PLAYCROCO
Triple your deposit - 200% up to $5000 - Min. deposit is $20

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Welcome Bonus #2: Code: PLAYCOOL
$50 FREE BONUS - can only be redeemed after coupon PLAYCOOL

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You can either chat to us here or email our support team at the following address: [email protected] - You can also find out more ways to contact our 24/7 support team via our customer support page.

Nothing to worry about. It happens sometimes! Tap the button below to recover your password:

recover password

If you still have issues recovering your password just contact our 24/7 support team via our customer support page.

We highly recommend all players to verify their account as soon as possible. This step will ensure that withdrawals are processed faster. This is an important step as we need to confirm your identity in order to minimise the risk of fraud or dishonest behaviour. 

Before your winnings can be processed, you must first verify your PlayCroco casino account details.

verify your account

We only allow one casino account per player at PlayCroco.

We currently offer the following deposit methods: Neosurf, Bitcoin, Litecoin, BitcoinCash, Master Card, Visa, eZeeWallet and CashtoCode. You can find more details on the banking page.

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Simply log or sign up to PlayCroco, tap “Menu” and tap the deposit button in the middle of the screen. Choose your preferred deposit method and follow the steps to deposit.


Simply log or sign up to PlayCroco, tap “Cashier” on the left of you screen. Under the “Deposit” tab, choose your preferred deposit method and follow the steps to deposit.

deposit now

No, there are no deposit fees at PlayCroco. However, your payment provider might charge additional fees.

If you ever receive a message “Your deposit has been Pre-Authorised”, it means that your deposit was not successful and your account was not charged. Wat for 10 minutes and try to deposit again. In most cases it won’t help if you try to deposit again straight away. If the problem persists however, please contact our support team via chat or email: [email protected]

Our promotions page features some of the hottest promotions... Please keep an eye on your casino inbox for more offers!

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After logging into your PlayCroco account, simply tap “Menu” in the bottom left, then tap “Coupon” near the top left. Choose your desired coupon and follow through the deposit steps.


After logging into your casino account, simply click “Cashier” and you can see all available coupons under the “Coupons” tab.

Yes, of course! You can play demo versions of our games if you are not logged into your PlayCroco online casino account (desktop) or if you create an account but choose "Practice Mode" on mobile. 

Yes, PlayCroco online casino offers weekly and monthly pokie tournaments. Simply login to your account and register for free to one of the tournaments currently open.  Find out more pokie and slot tournaments on our online pokies tournaments page.


Instant play is available on all browsers for desktop users. We recommend using Google Chrome for the best user experience.


Instant play is avaliable on both Android and IOS devices.


Instant play is available on both Android and IOS devices.

You can play on PlayCroco online casino via any browser, but Google Chrome guarantees the best performance.

All our pokies, slots and table games are available on PlayCroco mobile pokies casino app and on all mobile devices such as iPhones, iPads, laptops as well as computer PC. PlayCroco online casino is 100% mobile friendly and can be accessed at any point via your preferred device. 

PlayCroco is 100% safe, legit and has been reviewed by thousands of Australian players. We take security at PlayCroco online casino very seriously. It is absolutely safe to play at PlayCroco Casino: we use a range of industry top security protocols including 128 bit, SSL data encryption technologies to ensure that deposits and withdrawals are carried out in a safe and secure manner.

Players must be 18 years of age to have an account at PlayCroco.

On some withdrawal methods yes, you can see more details here.

Your credit card statement will not reflect your participation in any gaming activity or link you to PlayCroco Casino.

Comp points are the rewards that you collect with every bet you place at PlayCroco casino. Comp points can be exchanged into a wager-free balance at a rate of 100 points per $1. The minimum amount of comp points to claim is an equivalent of $1. Customers collect double comps when they play our Pokie of the Month. Find out more on our promotions page.

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Yes, you can cancel your payout request from the Cashier or Deposit section of your account as long as its status is “pending withdrawal.” In order to do so, simply login to your account via mobile or desktop, go to "Deposit" or "Cashier" and then you will see an option to cancel specific payout requests.

A wagering requirement is a multiplier that represents the number of times you have to play though a bonus before you are able to withdraw any winnings.

For example, under the circumstances of a 30x wager requirement when a player deposits $20 with a 100% deposit, the player must wager 30x the deposit amount and 30x the bonus amount. Each bet will go towards the wagering requirement whether it is a win or a loss.