More help?
Do you have a casino mobile pokies app?
All our pokies, slots and table games are available on PlayCroco mobile pokies casino app and on all mobile devices such as iPhones, iPads, laptops as well as computer PC. PlayCroco online casino is 100% mobile friendly and can be accessed at any point via your preferred device.
How do I contact Casino Support team?
How do I contact Casino Support team?
You can either chat to us here or email our support team at the following address: [email protected] - You can also find out more ways to contact our 24/7 support team via our customer support page.
What is the minimum age required to play?
Players must be 18 years of age to have an account at PlayCroco.
Is PlayCroco online casino safe?
PlayCroco is 100% safe, legit and has been reviewed by thousands of Australian players. We take security at PlayCroco online casino very seriously. It is absolutely safe to play at PlayCroco Casino: we use a range of industry top security protocols including 128 bit, SSL data encryption technologies to ensure that deposits and withdrawals are carried out in a safe and secure manner.
I lost my password. How do I recover my password?
Nothing to worry about. It happens sometimes! Tap the button below to recover your password:
If you still have issues recovering your password just contact our 24/7 support team via our customer support page.
Which browser should I use?
You can play on PlayCroco online casino via any browser, but Google Chrome guarantees the best performance.
What device can I play on?
Desktop
Instant play is available on all browsers for desktop users. We recommend using Google Chrome for the best user experience.
Mobile
Instant play is avaliable on both Android and IOS devices.
Tablet
Instant play is available on both Android and IOS devices.
How many casino accounts am I allowed to have?
We only allow one casino account per player at PlayCroco.
Can I play pokies and slots for free?
Yes, of course! You can play demo versions of our games if you are not logged into your PlayCroco online casino account (desktop) or if you create an account but choose "Practice Mode" on mobile.
How do I deposit?
Mobile
Simply log or sign up to PlayCroco, tap “Menu” and tap the deposit button in the middle of the screen. Choose your preferred deposit method and follow the steps to deposit.
Desktop
Simply log or sign up to PlayCroco, tap “Cashier” on the left of you screen. Under the “Deposit” tab, choose your preferred deposit method and follow the steps to deposit.
Which deposit methods do you offer?
We currently offer the following deposit methods: Neosurf, Bitcoin, Litecoin, BitcoinCash, Master Card, Visa, eZeeWallet and CashtoCode. You can find more details on the banking page.
My deposit was "Pre-Authorised". What should I do?
If you ever receive a message “Your deposit has been Pre-Authorised”, it means that your deposit was not successful and your account was not charged. Wat for 10 minutes and try to deposit again. In most cases it won’t help if you try to deposit again straight away. If the problem persists however, please contact our support team via chat or email: [email protected]
Are there any deposit fees at PlayCroco?
No, there are no deposit fees at PlayCroco. However, your payment provider might charge additional fees.
Will the credit card statement show that a transaction was made to/from a casino?
Your credit card statement will not reflect your participation in any gaming activity or link you to PlayCroco Casino.
What steps should I take if my deposit has not reflected in my account?
If your deposit hasn't appeared in your account:
- Log out, log back into your PlayCroco Casino account, and recheck your balance.
- Allow up to ten minutes for the transaction to process.
- If the funds are still not credited, please get in touch with our support team for help.
Why am I unable to access the cashier?
Please get in touch with our Customer Support team if you have difficulty accessing the cashier. They are ready to assist you with any issues you may be experiencing.
Can I review my past deposits and withdrawals?
Yes, you can easily access your entire transaction history at PlayCroco Casino. Log into your account and navigate to the 'My Account' section in the Casino lobby to view your deposit and withdrawal records.
What should I do if my credit card deposit is declined?
If your credit card deposit is declined, please try the following:
- Ensure your card is set up for international transactions.
- Check that you have sufficient funds available.
- Please verify that your card hasn’t reached its transaction limit.
- If the issue persists, try using an alternative deposit method.
- Contact our support team for further assistance.
How do I verify my account?
Before your winnings can be processed, you must first verify your PlayCroco casino account details.
What does Wagering Requirement/Playthrough mean?
A wagering requirement is a multiplier that represents the number of times you have to play though a bonus before you are able to withdraw any winnings.
For example, under the circumstances of a 30x wager requirement when a player deposits $20 with a 100% deposit, the player must wager 30x the deposit amount and 30x the bonus amount. Each bet will go towards the wagering requirement whether it is a win or a loss.
Can I cancel my payout after requesting it?
Yes, you can cancel your payout request from the Cashier or Deposit section of your account as long as its status is “pending withdrawal.” In order to do so, simply login to your account via mobile or desktop, go to "Deposit" or "Cashier" and then you will see an option to cancel specific payout requests.
Do you have withdrawal fees?
On some withdrawal methods yes, you can see more details here.
How do I request a withdrawal of my winnings?
You can request a withdrawal of your winnings at any point via the Cashier section. We also offer different withdrawal methods to make things easier for you!
How long does it take to receive my withdrawl
When you request a withdrawal from our platform, the processing time is typically 2 business days.
After we have processed your request, the duration until the funds reach your account will vary based on the payment method you have chosen.
For specific details regarding timing after processing, please refer to the "Banking" page on our website. Here, you'll find comprehensive information on each service provider's transfer times, helping you understand when to expect your funds. This ensures you have all the necessary details to plan accordingly.
Are there any withdrawal limits?
Yes, withdrawal limits depend on the banking method you use. You can find specific limits on our Banking page or in the withdrawal section of your Casino cashier. If you need further assistance, our customer support team is available 24/7.
Can I withdraw money if the Playthrough is not completed?
No, you must meet the playthrough requirements to withdraw funds. If you do not wish to continue with a promotion, you can decline the deposit match coupon or contact Customer Support for help.
How do I check my remaining Playthrough?
You can check your playthrough requirements on your mobile device by logging in and tapping the balance near the bottom of the screen, above the Coupon button. On a laptop or PC, you can view it in the cashier section by clicking the balance in the middle of the screen.
What are comp points and how do I get them?
Comp points are the rewards that you collect with every bet you place at PlayCroco casino. Comp points can be exchanged into a wager-free balance at a rate of 100 points per $1. The minimum amount of comp points to claim is an equivalent of $1. Customers collect double comps when they play our Pokie of the Month. Find out more on our promotions page.
How do I claim casino bonuses?
Mobile
After logging into your PlayCroco account, simply tap “Menu” in the bottom left, then tap “Coupon” near the top left. Choose your desired coupon and follow through the deposit steps.
Desktop
After logging into your casino account, simply click “Cashier” and you can see all available coupons under the “Coupons” tab.
Where do I find casino promotions?
Our promotions page features some of the hottest promotions... Please keep an eye on your casino inbox for more offers!
How do I claim my welcome bonus?
At PlayCroco online casino we offer 2 Welcome Bonuses:
Welcome Bonus #1: Code: PLAYCROCO
Triple your deposit - 200% up to $5000 - Min. deposit is $20
Welcome Bonus #2: Code: PLAYCOOL
$50 FREE BONUS - can only be redeemed after coupon PLAYCOOL
Do you offer online pokie tournaments?
Yes, PlayCroco online casino offers weekly and monthly pokie tournaments. Simply login to your account and register for free to one of the tournaments currently open. Find out more pokie and slot tournaments on our online pokies tournaments page.
How does Lobby Jackpot work?
Lobby Jackpot is a thrilling feature that gives players the chance to hit the jackpot while enjoying their favourite casino games. Available on both mobile and desktop devices, it offers an extra layer of excitement and the opportunity for big wins. This feature is exclusively available to PlayCroco members, making it a fun and unique way to experience the casino.
Can I make multiple deposits to activate a deposit coupon?
No, only a single deposit can activate a deposit match coupon.
How many free bonuses can I redeem?
It is advisable not to redeem consecutive free bonuses or free spins without making a real money deposit in between. For more details, please review the PlayCroco Casino Terms and Conditions.
Why wasn't my deposit matched with a bonus?
If your deposit wasn’t matched, consider the following:
- Confirm that you entered a valid coupon code correctly.
- Check if there are any pending coupons on your account, as only one active coupon is allowed at a time.
- Make sure to redeem your coupon before making your deposit.
- Confirm that your account is eligible for the promotion.
What is the Maximum Bet allowed when using a bonus?
To ensure fair gaming, PlayCroco Casino has a maximum bet limit of $10 when using a bonus, unless otherwise specified. Exceeding this limit while playing through a bonus may result in the forfeiture of your promotion winnings. Please refer to our terms and conditions for more information.
