FAQ
How do I contact your team?
You can either chat to us here or email our support team at the following address: This email address is being protected from spambots. You need JavaScript enabled to view it. - You can also find out more ways to contact our 24/7 support team via our customer support page.
Do I need to verify my account?
We highly recommend all players to verify their account as soon as possible. This step will ensure that withdrawals are processed faster. This is an important step as we need to confirm your identity in order to minimise the risk of fraud or dishonest behaviour.
How do I verify my account?
Did you deposit with a credit card?
Verify your account by sending us the following documents, sent in colour and high resolution, for verification:
- Front and back copies of your Photo ID (Passport, Driver's License)
- Proof of address document, issued to you in the last 2 months (e.g. Utility bill, Bank statement)
- Front and back copies of all the cards used to fund the account (sensitive parts may be blocked out)
- The Card Authorization Form: (link to the form)
Please print the Card Authorization Form, fill it and sign it by hand. Afterwards you can either scan it or take a picture of it. Alternatively you can sign it digitally.
Email documents to: (This email address is being protected from spambots. You need JavaScript enabled to view it.)
Allow 3 - 5 full business days for processing.
Please write the following in the email subject: The name of the casino, your username and the words "Account Verification".
You did NOT deposit with a credit card
Verify your account by sending us the following documents, sent in colour and high resolution, for verification:
- Front and back copies of your Photo ID (Passport, Driver's License)
- Proof of address document, issued to you in the last 2 months (e.g. Utility bill, Bank statement)
Email documents to: (This email address is being protected from spambots. You need JavaScript enabled to view it.)
Allow 3 - 5 full business days for processing.
Please write the following in the email subject: The name of the casino, your username and the words "Account Verification".
How many casino accounts am I allowed to have?
We only allow one casino account per player at PlayCroco.
What deposit methods do you offer?
We currently offer the following deposit methods: Neosurf, Bitcoin, Master Card, Visa, POLi and Flexepin. You can see more on the banking page.
How do I deposit?
Mobile
Simply log or sign up to PlayCroco, tap “Menu” and tap the deposit button in the middle of the screen. Choose your preferred deposit method and follow the steps to deposit.
Desktop
Simply log or sign up to PlayCroco, tap “Cashier” on the left of you screen. Under the “Deposit” tab, choose your preferred deposit method and follow the steps to deposit.
Are there any deposit fees in PlayCroco?
No, there are no deposit fees at PlayCroco. However, your payment provider might charge additional fees.
My deposit was "Pre-Authorised". What should I do?
If you ever receive a message “Your deposit has been Pre-Authorised”, it means that your deposit was not successful and your account was not charged. Wat for 10 minutes and try to deposit again. In most cases it won’t help if you try to deposit again straight away. If the problem persists however, please contact our support team via chat or email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Where do I find promotions?
Our promotions page features some of the hottest promotions... Please check your casino inbox for more offers!
How do I claim bonuses?
Mobile
After logging into your PlayCroco account, simply tap “Menu” in the bottom left, then tap “Coupon” near the top left. Choose your desired coupon and follow through the deposit steps.
Desktop
After logging into your casino account, simply click “Cashier” and you can see all available coupons under the “Coupons” tab.
Can I play for free?
Yes, of course! You can play demo versions of our games if you are not logged into your PlayCroco Casino account (desktop) or if you create an account but choose "Practice Mode" on mobile.
What device can I play on?
Desktop
Instant play is available on all browsers for desktop users. We recommend using Google Chrome for the best user experience.
Mobile
Instant play is avaliable on both Android and IOS devices.
Tablet
Instant play is available on both Android and IOS devices.
What browser should I use?
You can play the casino via any browser, but Google Chrome guarantees the best performance.
Do you have a casino mobile app?
We currently do not have a PlayCroco Casino app but all our pokies, slots and table games are available on all mobile devices such as iPhones, iPads, laptops as well as computers. Our casino is 100% mobile and can be access at any point via your preferred device.
Is PlayCroco safe?
PlayCroco is 100% safe, legit and has been reviewed by thousands of Australian customers. We take security at PlayCroco Casino very seriously. It is absolutely safe to play at PlayCroco Casino: we use a range of industry top security protocols including 128 bit, SSL data encryption technologies to ensure that deposits and withdrawals are carried out in a safe and secure manner.
What is the minimum age required to play?
Players must be 18 years of age to have an account at PlayCroco.
Do you have withdrawal fees?
On some withdrawal methods yes, you can see more details here.
Will the credit card statement show that a transaction was made to/from a casino?
Your credit card statement will not reflect your participation in any gaming activity or link you to PlayCroco Casino.
What are comp points and how do I get them?
Comp points are the rewards that you collect with every bet you place at PlayCroco casino. Comp points can be exchanged into a wager-free balance at a rate of 100 points per $1. The minimum amount of comp points to claim is an equivalent of $1. Customers collect double comps when they play our Pokie of the Month. Find out more on our promotions page.
Can I reverse my payout after requesting it?
Yes, you can reverse your payout request from the Cashier section of your account as long as its status is “pending withdrawal.” If you’re logged in via a mobile device, go to “Menu” and then to “Withdrawal” section.
What does Wagering Requirement/Playthrough mean?
A wagering requirement is a multiplier that represents the number of times you have to play though a bonus before you are able to withdraw any winnings.
For example, under the circumstances of a 30x wager requirement when a player deposits $20 with a 100% deposit, the player must wager 30x the deposit amount and 30x the bonus amount. Each bet will go towards the wagering requirement whether it is a win or a loss.
