Casino Terms and Conditions

You (the "Player") confirm that you understand, accept and agree to the following rules, terms and conditions (the "Terms and Conditions") governing use of and online play at PlayCroco Casino website (the "Casino").

Furthermore, each time you:
•    access the Casino,
•    open or make use of a member account or guest account at the Casino, or
•    accept any prize from the Casino,
that action constitutes a new acceptance of, and agreement to, the Terms and Conditions as posted on the Casino website at the time of that action.

1.    Use of the activities and games (the "Games") of this Casino may be prohibited in your jurisdiction. It is each Player's responsibility to determine whether online gaming is prohibited in the jurisdiction where the Player resides or is located, and to comply with any applicable laws or regulations in his or her jurisdiction. The Company provides no legal or other advice and makes no explicit or implicit representations or warranties whatsoever, as to whether online gaming is legal in any particular jurisdiction. No employees, agents or other third parties are authorised by the Company to provide any such advice, representations or warranties.

2.    By participating in play for money at the Casino, the Player represents and warrants to the Company that (i) the Player has made all requisite inquiries and has determined that online gaming is not prohibited in the Player's jurisdiction, (ii) there are no legal or other restrictions on or prohibitions against the Player playing at the Casino, (iii) the Player has full legal right to play at the Casino, and (iv) the Player will comply fully with any laws or regulations applicable to the Player's use of the Casino.

3.    Play at the Casino is restricted to individuals of legal age of majority (in most cases 18, years of age) or, where applicable, the minimum legal age for placing a wager. The Casino does not accept wagers from individuals under the age of 18. It is each Player's responsibility to determine the legal age of majority (or wagering) in the Player's jurisdiction. By playing at the Casino, the Player represents and warrants to the Company that he or she is at least the age of legal majority in Player's jurisdiction, or if applicable, is at least the minimum age for placing wagers, but no less than 18 years of age. Any transaction carried out at the Casino by a person who is less than such an applicable age (a "minor") is null and void, and no winnings (if there are any) will be paid out to, or for the account of, any minor. The Company reserves the right to request proof of a Player's age at any time.

4.    No purchase or real money wager is necessary or required to play the Games, but real money wagers may be made if a Player wishes and complies with these Terms and Conditions and the Casino's other general rules and procedures applicable to wagering. All play at the Casino is at the sole risk of the Player. The Player understands and acknowledges that the Player bears all risks associated with all play at the Casino and wagering, that there can be no assurance of any winnings, and that the Player may lose any money that is deposited with the Casino for wagering purposes.

5.    The Player confirms that any play at the Casino (including incidental activities such as opening an account, making deposits or bets, or withdrawing winnings) is purely for personal enjoyment, recreation and entertainment. Any other use is strictly prohibited. The Player represents and warrants that Player's interest in and use of the Games and the Casino is not professional. Further, by playing the Games, the Player confirms that he or she does not find the Casino, the Games or online gaming to be offensive, immoral, objectionable, unfair or indecent.

6.    The Player acknowledges that some people have an addiction to gambling and/or other inabilities to control their gaming and wagering activities. The Company will not in any event be liable in any way to any such person for any losses, damages or other effects of such problems or activities (without limiting the scope of any other provision of these Terms and Conditions).

7.    After a Player has initiated the player account creation process, the Player must accurately and truthfully provide the following information:
First name, last name, email address, street address (no PO boxes), city, state/province, zip/postal code, country, phone number and date of birth.
This information is used to automatically open an account with a payment provider which handles all transactions for the Casino. Out of date information must be promptly updated. 

At a later stage, players may be required to provide details on the source of fund and source of wealth, including the funding of e-wallets.

8.    The Company accepts no liability for any damages that may be caused to a Player by the interception or misuse of any information transmitted over the internet howsoever caused.

9.    The Player is solely responsible for keeping his or her account number and password secure and secret and will take appropriate measures to protect that information. The Player is solely responsible for any deposits, wagers, losses or other transactions which may be made or occur involving the Player's account.

10.    If a Player misplaces, forgets, loses account information, or if a Player gives away, discloses or loses his or her account number and password, the Casino will not be responsible and will not be held liable for any amounts in or claims regarding that account.

11.    A Player shall not allow any other person (including, without limitation, any person under the age of majority) to use the Player's account, access or play at the Casino, place any wagers, or accept any winnings or prizes. Players are only permitted to access an account in their own name, Play is forbidden on behalf of a beneficial owner and any pay-outs will be denied if account verification cannot be confirmed.

12.    In the event of the Player applying for a real money account at the Casino, the Player in so doing specifically authorises the Casino and /or its designated agent(s) to investigate the Player's creditworthiness and to make inquiries of third parties in connection with the application and/or any subsequent deposits that the Player might make at the Casino.

13.    All Casino wagers must be placed through the user interface provided by the Casino on its website or through the client software. Any wagering through other means, including the use of a "robot" player, is strictly prohibited. If use of non-approved client software is detected, the Casino reserves the right to invalidate all such wagers retroactively, cancel the Player's account, or take any other appropriate counteraction. Players found using multiple browsers and/or found attempting to manipulate or ascertain information concerning the Casino software will forfeit all winnings and their accounts will be terminated.

14.    If funds are credited to a Player's account in error - human error, telecommunications error, technical malfunction (software, hardware or other), cash-out miscalculation or other error - it is the Player's responsibility to notify the Company of the error without delay. No such funds which have been credited in error will be considered to be winnings or be paid out to a Player. If such an error is not reported promptly, any winnings that are achieved by the Player after the error, whether related to the error or not, are invalid and shall be retained by or returned to Company.

15.    Without limiting the generality of the section above, the Company will not be liable to a Player or any other person for, as a result of, or directly or indirectly in connection with any of the following, howsoever caused or arising: (a) the failure of, or damage or destruction to the Casino Server or records or any part thereof; (b) amounts which may appear to be winnings but which result from any software, hardware or related problems with the Casino, the Casino Software, associated software, servers or other infrastructure associated with the Casino, (c) delays, losses, errors or omissions resulting from failure of any telecommunications or other data transmission systems, (d) attempts by a Player to participate in the Games by methods, means or ways not intended by the Company, or (e) any force majeure event or circumstances.

16.    The Casino's server software shall be the official register of all gaming transactions. In the event of a discrepancy between the result showing on Player's downloaded Casino Software and the Casino's server software, the result showing on the Casino's server software shall be the official record and shall govern the result of play. The Company shall not be liable for any amounts resulting from any such discrepancy.

17.    In the event of any dispute regarding any matter relating to use of the Casino, Player accounts, eligibility for winnings or any other related matter, the decision of the Company shall be final and binding.

18.    Players who attempt to cash in amounts more than their initial purchase before reaching the minimum level of play required for bonus eligibility will automatically have their funds redeposited into their accounts and may be restricted in using these accounts.

19.    The Company reserves the right to refuse access to the Casino to any person due to the jurisdiction in which they are located or for any other reason.

20.    The Company reserves the right to cancel a Player's account for any reason, and to pay out to the Player any balance in Player's account at the time of cancellation. The Company shall not otherwise be liable for any such cancellation of any Player account(s). The Company also reserves the right in its unfettered discretion to void any winnings and refund the original deposit in the Player's account (and the Player shall have no other remedies) in any of the following circumstances:

1. Failure to establish the individuality of an active account will result in closure of the account and forfeiture of any winnings.
2. Use of a bank card issued in a name other than the registered account holder is forbidden. Deposits will be accepted in the name of the registered account holder only. Copies of the card(s) used for the purpose of deposits are required at the time of a cash-out request. An authorisation letter and legal identification documents will be required from the card holder.
3. If a Player provides incorrect or misleading registration information of any type.
4. If the Company believes, in its sole discretion, that a Player is not of legal age of majority, or otherwise does not meet the eligibility criteria set forth in these Terms and Conditions.
5. If Player allows or permits (intentionally or unintentionally) someone else to play on the Player's account.
6. If a Player participates in a Casino promotion and cash-in before fulfilling the requirements of that particular promotion.
7. If Player is found cheating or if it is determined by the Casino that Player has employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat the Casino.
8. If Player breaches any of its representations and warranties or conditions contained in these Terms and Conditions.
9. If a player, at the Casino's discretion, is identified as a promotional abuser.
10. Any Player deemed to be abusing the terms of any bonus will forfeit any entitlement to winnings. No more than $180 can be withdrawn if won from any bonus, where there has been no cash deposit. The Company reserves the right to remove all winnings exceeding $180, where there has been no cash deposit.
11. To comply with anti money-laundering regulations, cash-outs are not permitted unless deposited funds have been wagered a minimum of 1X. Deposits will be accepted in the name of the registered account holder only and cash-outs are permitted only to accounts controlled and owned by the registered gaming account holder.

Terms and conditions specific to the use of bonus funds can be found here.

21.   If there is no login recorded in an account for a period of twelve (12) consecutive months, the account will be deemed dormant and abandoned. Any balance in said account will be automatically forfeited to the Company. The account can be reactivated at any point at the request of the authorised account holder. In the case where there have been no real money deposits, no login record in sixty (60) days will result in any balance in the account being automatically removed.

22.    If we suspect any activity on a Player's part to be in breach of these Terms and Conditions or to be fraudulent or criminal, or if any of your deposits are charged back, we will have the right to (i) withhold any deposits made by the Player and/or any winnings due to the Player, (ii) compensate the Company for any amounts owing to the Company by the Player (including under the indemnity provisions hereof), and to further deal with such amounts as required by law or regulatory requirements.

23.    By accepting any prize and/or winnings from the Company, the Player confirms compliance with these Terms and Conditions and consents to the use of his or her name for advertising and promotional purposes. All applicable taxes, if any, on any prize is the Player's sole responsibility.

24.    The minimum cash-out from the casino is $100, depending on your available options. Please review our cash-out options for limits and available methods. The maximum amount that can be withdrawn is up to $7,500 per week. Any amount greater than $7,500 will be divided into parts, where no part can be larger than $7,500, and sent on consecutive weeks until the total amount has been delivered. Management reserves the right to determine the final cash-out limit. A Player's initial cash-out or changes to payment details are subject to clearance by the payment processor's risk department. This review can take up to 5 business days at which time the Player will be informed via email of their payment processed date.
The Company will make every attempt to ensure that all cash-outs are paid out in a timely fashion. Certain factors beyond the control of the Casino, including, but not limited to, limitations imposed by financial institutions, may result in cash-outs taking longer to process.

25.    The Player understands that any and all materials submitted for prize claims become the property of the Casino and will not be returned. The Casino is not responsible for lost, late, illegible, incomplete, damaged, mutilated or misdirected requests, prize claims or entries. Liability for materials of the Games containing any error is limited to replacement.

26.    The Player understands and acknowledges that the names, logos and other intellectual property displayed on or associated with the Casino are the trademarks, service marks, and trade names of the Casino and all rights associated therewith are reserved by the Casino. The Player obtains no rights to such trademarks or names, or to any other terms, graphics, text, concepts or methodologies, by using the website and the material contained therein.

27.    Employees of the Casino, its licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are not eligible to participate in the Games.

28.    The Player agrees to hold the Casino, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and retailers harmless and shall fully indemnify the same from any and all costs, expenses, liabilities and damages whatsoever that may arise as a result of Player's (i) use of the Casino website, (ii) use of any materials at or obtained from the website, (iii) participation in the Games, (v) the acceptance of any Prize, or (v) use of the Casino Software.

29.    The Player further and specifically indemnifies and holds harmless the Casino, its employees, officers, directors and any an all associated or affiliated persons or organisations against any and all costs, expenses, liabilities and damages arising from any legal or other action taken either by or against the Player arising from any and all interaction with the Casino, the Company and/or its employees, officers, directors and any and all associated or affiliated persons or organisations. Such action shall include (but not necessarily be limited to) any actions that might arise as a result of the illegality of online wagering within the Player's jurisdiction.

30.    All phone conversations are for the purpose of customer support. While we do our best to provide you with accurate information, any information given is subject to the rules, guidelines, standards, terms and conditions that appear on our website or directly in email form.

31.    ABUSIVE OR OFFENSIVE LANGUAGE: Abusive or offensive language will not be tolerated in the Service or with the Casino staff. Any violation of this policy will result in a suspension of playing privileges or such other action as may be required by Casino to ensure compliance. You are not permitted to use inappropriate or offensive language in connection with your user name and/or player ID which includes, but is not limited to profane, sexist or racist language. Casino reserves the right to take any steps it deems appropriate, up to and including closing Your Account. If You create an Account with an offensive user name and/or player ID or change your existing user name/ID to an offensive one you may have Your user name/ID locked.

32.     Please note that under no circumstance will we be liable for information or communication received or derived from third parties, whether or not we appear to be the source of such information or to have endorsed or linked to such information. All rules, guidelines, standards, terms and conditions posted on our website or in email offers are final. Information given by support personnel which contradicts any of these rules, standards, terms and conditions, constitutes a mistake on the part of that individual and, while unfortunate, is null and void.

33.    These Terms and Conditions represent the complete, final and exclusive agreement between the Player and the Company, and supersede and all prior agreements, representations and understandings between the Player and the Company.

SLOT TOURNAMENTS TERMS & CONDITIONS 

1. Tournament Buy-Ins, Add-ons, or Re-Buys will be deducted from your Real Money account balance. Bonuses cannot be used for Buy-Ins, Add-ons, or Re-Buys on Slot Tournaments.

2. PlayCroco Online Casino Bonus Terms & Conditions apply to the Slot Tournament Buy-Ins, Add-ons, and Re-Buys. Suppose you use the playable balance obtained through a no-deposit bonus to enter a tournament. In that case, the maximum cash-out amount of 5 times the bonus (or max cash-out by brand basis) will be applied to any tournament winnings.

3. If you are disconnected from the system during tournament play, the slot will not spin on your behalf. If you reconnect within the tournament time, you can continue playing in the tournament. If you cannot reconnect, your Win Box total will remain static, reflecting the amount at the time of disconnection.

4. The Buy-In will be refunded to the player account if a slot tournament is cancelled.
   

5. Add-ons and Re-Buys are available for selected Tournaments. Prices, values, and rake are variable and determined by PlayCroco Online Casino. The number of Add-Ons and Re-Buys available varies per tournament.

6. Please note that customers who have not made any deposits can only claim winnings from a tournament once.

7. Freeroll Tournaments are only for depositing customers. Customers who have never made a real money deposit are ineligible to partake in our Freeroll Tournaments. Furthermore, this rule also applies to accounts where no real money deposit has been made in the last 3 months.

8. Players excluded from redeeming bonuses cannot enter any Slot Tournaments.

9. PlayCroco reserves the right to limit the eligibility of customers to participate in any tournaments for any reason whatsoever, without notice to the player.

10. Tournament prizes are awarded as a real money balance with no wagering restrictions and can be immediately withdrawn by the player.

11. By participating in slot tournaments, you hereby agree to the Terms and Conditions outlined above.

 

REFER A FRIEND BONUS TERMS & CONDITIONS:

1. In this promotion the "Referrer" is defined as the person who is inviting friends to play, while the "Referred Friend" is the person who has been invited to play.
2. In order to receive earnings from referring friends, the Referrer must have made at least one deposit at PlayCroco Casino.
3. In order to be credited any earnings, the Referrer must have a balance under $1 and no pending cash-outs.
4. Earns are placed on hold until the Referrer finishes the bonus playthrough.
5. Only new players (players that do not hold an account at PlayCroco Casino) will be considered as a Referred Friend.
6. Only customers eligible to play in the casino will count as Referred Friends.
7. The Referred Friend must make a first successful deposit of at least $20.
8. The Referrer and the Referred Friend are entitled to the Refer a Friend promotion only if the Referred Friend signs up to PlayCroco casino via the unique referral link.
9. The Referrer will receive a free cash bonus for each Referred Friend that makes a deposit of at least $20 at PlayCroco Casino.
10. The "Refer a friend" bonus is credited on the referrer casino account at the beginning of each month.
11. Before making any cash-out requests, the Referrer must wager the "Refer a Friend" bonus a minimum of 5 times.
12. In order for either party to be eligible for the "Refer a Friend" promotion, both the Referrer and the Referred Friend must meet all of the requirements as stated above.
13. The Referrer and the Referred Friend must not be from the same household.
14. PlayCroco Casino reserves the right to change or end this promotion at any point in time, without prior notification.

LOBBY JACKPOTS TERMS & CONDITIONS:

1. To participate in the casino Lobby Jackpot customers must login and manually opt-in. Players can also opt-out at any point from contributing the Lobby Jackpot.
   
2. Enrolled players have a chance to win the accumulated jackpot amount as a compulsory 0.01¢ bet will be placed on every spin.
   
3. Free bonuses cannot be used to contribute to the Lobby Jackpot. Lobby jackpots won while playing with a balance derived from a free bonus will be subject to the maximum withdrawable amount of that bonus.
4. Lobby jackpot prizes are awarded as a real money balance with no wagering restrictions, except when won while playing with a deposit bonus or cashback. In such cases, wagering requirements of the respective bonus apply. 

Acknowledgement and Agreement

In consideration for being permitted to participate in gaming activities provided by the Casino, the Player represents and warrants to the Casino that he/she fully understands, agrees to, becomes a party to and shall abide by these Terms and Conditions as such Terms and Conditions may change from time to time. The Player agrees to review the Terms and Conditions periodically to ensure that he or she is aware of any changes and additions. The terms and conditions contained herein may be modified and/or amended only by the Company posting such modification and/or amendment in the "Terms and Conditions" section of the Web site. It is the Player's responsibility to ensure that he or she is aware of any such modifications. The Player agrees not to open, use or reuse an account at the Casino, participate at the Casino, or accept any prize from the Casino if the Player does not fully understand, agree to comply with these Terms and Conditions.

Information in this document is subject to change without notice.