At PlayCroco we support and promote responsible gaming. Our main goal is to provide entertainment, we want to ensure our customers enjoy their time with us, with the understanding that gambling is an adults-only leisure activity. We also understand that gambling, while for the majority of participants is an enjoyable, social, leisure activity can, for some people, may become problematic behaviour.
Therefore if, at any time, you wish to close your account, please let us know and we will do so immediately. To achieve that, we provide a self-exclusion mechanism that effectively freezes your account for a prescribed period of time. A self-exclusion form is an agreement between you — the player — and PlayCroco Casino. It is a document stating that you would like to have you account closed for a particular amount of time — be it a week, a month, a year, or even permanently. Please contact our customer support team via email, chat or phone and we will guide you on the next steps.
After you have filled in and signed the form, please send it back to us, we will then freeze your casino account for the term specified in the self-exclusion agreement. The account will only be re-activated once the term is up and PlayCroco Casino management has reviewed the decision.
Know Your Limits
Managing your bankroll responsibly is the best way to enjoy the wagering opportunities available at PlayCroco while not getting in over your head. To help our players keep track of their bankrolls we offer the option of setting monthly and weekly spending limits and opting-out or even blocking themselves entirely from all wagering at PlayCroco. For more information on how we can help you manage your gaming you can contact us.
Help is just one click away
If you do feel you have a gambling problem and would like to seek help we recommend the following organisations:
For any questions regarding our responsible gambling policies and practices feel free to contact our Customer Support.